Who is KORE Software?
KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties and large corporate brands worldwide, providing practical tools, services, and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.
Our Values
We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.
We are accountable. We take ownership in the quality of our work and can be counted on to deliver.
We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.
KORE Software is looking for an organised, energetic, and driven teammate to join our growing EMEA team as a Customer Success Associate. In this full-time position, you will work closely with senior members of the Success team managing KORE’s relationships with rights holders and brands across sports and entertainment. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry, and in utilising the KORE product. As a Success Associate, you will master, with support from the team, the implementation and configuration of each KORE product along with any associated best practices. You will become a critical member of the team primarily as a support role, with the right candidate assured of a defined path for further responsibilities as core competencies develop. With the recent growth undertaken at KORE, this is an ideal time to learn and grow whilst working with fantastic and exciting clients all over Europe.
Duties and Responsibilities:
• Support the greater Success Team in onboarding multiple clients simultaneously.
• Identify and implement efficiencies through all aspects of the onboarding process including planning, customer setup, training, and post-launch support.
• Proactively create, improve and maintain customer self-help and best practice guides.
• Provide support to the wider Success team in producing presentation materials for onboarding and business reviews.
• Assist in increasing adoption & product usage, while recognising the need to solve uniquely different problems related to specific business objectives.
• Investigate and solve customer questions during initial onboarding process and ongoing for existing accounts.
• Maximise efficiencies across CSX Team and supporting departments; allowing for more meaningful 1:1 interactions.
• Optimise KORE’s onboarding experience for brands, a growing vertical in the business.
• Travel to customer locations for all
Customer Success Associate Vacancy
Listed | |
Closing date | 15 April 2022 |
Organisation | Kore Software |
Job type | General Jobs |
Location | Europe |
Salary | Competitive |