Based in Wimbledon, Dataflow Events is a specialist provider of online registration systems for many of the world’s top brands, including Ford, Canon, JLR and Shell. In addition, we deliver sponsor ticket and asset management systems for sporting sponsors such as Cadbury, Gallagher and FedEx.
The Role
You will be working within our project management team coordinating the delivery of our own in-house registration and ticket management systems. Your primary task will be liaising with clients, facilitating the delivery of various projects. You will be coordinating tasks with our Development team, so that we deliver the necessary changes to match our clients’ bespoke requirements.
Responsibilities
You will be the primary client delivery contact and will ensure that the project is managed and delivered from brief to completion.
Specific requirements will include:
• Meeting with clients and understanding their requirements
• Assisting with costs and proposals
• Developing client briefs, user journeys and putting together flow charts
• Liaising with clients during the project planning stage to establish the exact brief and consulting on the best way forward
• Managing the development of event websites and liaising with our in-house web developers
• Working with the development team to ensure sites are delivered on-time and to a high standard
• Liaising with additional external suppliers
• Supporting clients with all written elements of their project
• System testing to ensure all steps and processes work correctly
• System training to clients
• Possible on-site support
Selection Criteria
• Customer facing skills. This is a primary requirement. You will need strong verbal communication and written skills.
• A strong and positive attitude to customer service
• A strong level of technical capability and an interest to develop your skills further
• A high level of attention to detail
• Self-motivated and well-organised
• An understanding and past experience with delegate registration systems would be desirable as well as an understanding of event management in general