About the role
As a Client Assistant we look to you to support your Client Teams in delivering the best solutions that MKTG Sports & Entertainment can offer.
Your role is focused on supporting primarily the Client Executives but also the wider team in partnership activations, guest engagement programmes, maintaining excellent communication and servicing to our clients. You are instrumental in supporting the high performance of our client teams.
Responsibilities
Client Servicing/Account Management:
Establish, develop, and maintain relationships with key clients.
Respond in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.
Attend and coordinate client meetings and updates.
Carry out client competitive research from time to time working with our insights team.
Develop an understanding of a client’s businesses, how they make money and the role of sponsorships within their business.
Project Management:
Support the team with all aspects of client campaigns/projects, from basic admin to campaign support and ideation.
Participate in and help to coordinate creative brainstorms where required
Work with the team on delivering multiple successful and profitable client projects whilst exceeding brief expectations / objectives.
Coordinate status updates with rights holders and clients circulating meeting agendas, participate and contribute in the discussion.
Administration:
Support with team administration such as booking of travel, handling expenses and invoices, arranging meetings etc.
Coordinating finance requirements on projects using company systems and processes effectively (have knowledge on how to set up job numbers, estimates etc.)
Complete timesheets and other day to day admin tasks timely and accurately.
Marketing:
Support our agency marketing with research etc.
Contribute to marketing / promotion of the agency on platforms like social media.
Self-Development:
Proactively take interest in industry news and share knowledge / the latest with the wider team.
Seek out and actively learn new skills (through relevant training, webinars etc.) to develop and increase knowledge.
Plan and agree short and long term goals with your line manager, drive your own career development.
About you
Good knowledge of all Microsoft programmes (Outlook, PowerPoint, and Excel etc.).
Great communication skills.
Strong relationship management to ensure good day-to-day working relationships with agency contacts, media owner partners and internal stakeholders.
Strong team player but with the capability to work independently, problem solve and make decisions.
Good project management skills to handle multiple tasks simultaneously.
Resilient and able to handle conflict and deadlines in a pressurised environment.
Accuracy and attention to detail.
